Engage with customers on any channel or device
CUSTOMER SERVICE CAPABILITIES
Create effortless support experiences
Use AI through virtual agents
Make it easy to find answers through self-service, community, or social channels. Intelligently route cases from any channel to the right agent for quick resolution.
Automate resolution and free up agents for high-value interactions. Built on the most powerful AI customer service framework in the market, service bots are smart, fast, and always available.
Resolve issues with predictive care
Keep customers happy by avoiding service and support issues. Analyze data from connected devices and take action before warning signs become a problem.
Deliver fast, personalized service and support
Guide agents to optimal outcomes
Intelligent automation dynamically guides agents to the right actions by surfacing relevant information exactly when they need it through a single interface.
Personalize service with a complete customer view
Deliver value at every touchpoint. A 360-degree view of each customer’s journey enables agents to anticipate needs and personalize every interaction.
Empower agents with AI customer service assistants
Empower agents to be more productive and avoid escalations. Agent-facing bots use contextual data about customers and your business to make smart recommendations.
Learn from every interaction
Learn from your customers
Create opportunities to improve the service experience through direct survey feedback, discussion forums, and social listening.
Turn insights into action
Improve service through targeted analysis of contact center operations and business-critical data. Promote optimal behavior with individual games and team competition.
Speed onboarding and adoption
Quickly onboard new agents and keep them up to date on new features and identified best practices with tailored in-app learning that’s always available.
Innovate with an adaptable platform
Adapt quickly
Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make it easy to build and deploy web and mobile apps.
Unify your service environment
Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.