TELEPHONY INTEGRATION
Telephony integration within D365
Telephony integration is a plug in built into native CRM that allows you to identify your contact as phone calls are received.
Communicate with customers in D365
Using native CRM we have integrated telephony to allow clients to communicate with their customers
Receive phone calls in Dynamics UI
You no longer have to use desk phones or soft phones and additional widgets to connect to D365 CRM.
The phone call rings into your Dynamics UI and identifies any associated records such as contacts, leads or accounts. This way you know your customers before you talk to them. We can further customize this experience to suit your business requirements.​
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We currently use our own telephony servers and VoIP/ SIP trunking; however, you could bring your own VoIP / SIP trunking and connect to our platform for no additional setup cost
Receive calls
Receive calls from your Dynamics system
Know your customer
When phone calls come in, identify your customer on the spot
No more desk phones
Avoid using desk phones and take the call directly into CRM instead.
Pricing
Telephony Integration
For D365 CRM
$199
Per month / Per CRM organization including maintenance and updates
Updates and maintanance
We like to keep our code up to date and whenever D365 CRM code changes we ensure our products are up to date and in line with changes Microsoft pushes. If we notice changes are required to our code we will update the solution and communicate with you to plan release of newer version of the solution.