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SALES LEADERS

Create effortless experiences with Dynamics 365 for Customer Service

When results matter, rely on Dynamics 365 for Sales

Learn how digital transformation is changing the art of customer engagement.

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“We’re moving into the new digital age, and we very much see Dynamics 365 moving with us, adding more channels, and being able to keep every interaction in one location, which is really important to us and to our business owners.”

Michele de Velder, Manager, ABO/Customer Management

Revenue growth

Seller empowerment

Grow your business by accelerating deals and spotting new opportunities. Utilize insights from advanced analytics and AI to anticipate customer needs, drive personalized engagement, and gain visibility into performance.

Use the relationship assistant to build stronger, more profitable relationships with contextual recommendations based on embedded intelligence. See content suggestions to deliver a personalized experience and get notified when a buyer engages with your email.

Sales productivity

Increase sales effectiveness and efficiency by providing familiar, easy-to-adopt tools that fit the way sellers work. Automate sales processes so sellers spend more time with customers and less time on administration. Provide sellers with mobile apps that work whenever and wherever, even while offline, to maximize productivity.

Customer satisfaction and retention

Keep a pulse on your customers with pre-built analytic dashboards that capture relationship trends and metrics such as relationship health, calculated based on interaction data across Dynamics 365, Office 365, and LinkedIn.

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